Incident response
Ransomware incident response — 24/7, Romania and Europe.
Stop Ransomware contains active ransomware incidents and helps organisations recover, in Romania and across Europe, in Romanian or English. The response line is free and open around the clock, whether or not you are a client.
We provide containment, stop the spread, protect what you can still recover from, and help you recover. The scope is set out in full below — including where you would need specialist DFIR, ransom negotiation or legal counsel — so you know before you call rather than after .
Who this is for
When to call us.
Files are being encrypted right now, or you have just found a ransom note.
Something is wrong and you cannot tell yet whether it is ransomware.
You have no incident-response provider and need someone who answers today.
Your own IT team is capable but has never worked an active ransomware case.
You are in scope for NIS2 and a reporting clock may already be running.
You want to know who to call before you ever need to — the best time to decide.
What we do
Containment first, then everything that gets you back.
Containment, guided on the call
We work out with you what is hit and how far it has spread, then isolate it — starting while the call is still running rather than after a ticket is raised.
Stopping the spread
Cutting the paths the attack is using: accounts, shares, remote access and the routes between segments, so the encryption stops widening.
Protecting what you can still recover from
Backup and recovery infrastructure is a frequent target in modern ransomware attacks. We check what survived and make sure the surviving copies are put out of reach before anything else is attempted.
Recovery assistance
Rebuilding from clean backups, in an order that does not reinfect what you have just restored — and without paying, wherever that can be avoided.
Support for the notifications you owe
A written technical account of what happened and when, able to support the notifications you owe your insurer and the competent authorities. If NIS2 applies, the early warning is due within 24 hours of becoming aware of a significant incident.
The decision you should not make alone
Whether to pay is a business decision with legal and practical consequences. We give you the facts we have before you decide anything.
Where we stop
What we do not do — and who you need instead.
Incident response is sold as one thing and is really several. Knowing which parts we cover matters most on the day you need them, so here it is before you call rather than after.
Evidence-grade forensic investigation
We do not perform DFIR: no malware reverse engineering, no court-admissible evidence handling, no attribution of the attacker.
When you need it: You need this when litigation, a criminal complaint or an insurance dispute is likely, or when a regulator asks for a formal forensic report. Ask for a DFIR firm, and ask whether their engagement is retained through your lawyer.
Ransom negotiation
We do not negotiate with attackers and we do not broker payments.
When you need it: Specialist negotiation firms exist and your cyber-insurer usually has one on panel. Check your policy before engaging anyone — many insurers must approve the responder and any negotiation in advance.
Legal advice
Stop Ransomware is a cybersecurity and ransomware incident-response provider, not a law firm. We can describe what happened; we cannot tell you what you are legally obliged to do.
When you need it: Involve your own counsel early. In several jurisdictions the privilege position depends on who retains the responder.
If your case needs any of the above, we will say so on the call and help you scope what to ask for. Containment does not wait for that conversation to finish.
How a call goes
From the first minute to the written account.
- 01
You call
Free, 24/7, whether or not you are a client. We triage with you immediately: what is affected, how far it has reached, what to isolate first.
- 02
We contain
Isolation and cutting the attack paths, worked through with your team rather than handed to you as a list.
- 03
We establish what you can recover from
What backups survived, what is trustworthy, and what order to bring things back in.
- 04
We help you recover
Restoring from clean copies, verifying as we go, and keeping a record of each step.
- 05
You get it in writing
A clear account for your records, your insurer and any authority you have to notify.
What to do in the minutes before we pick up — and the mistakes that cost weeks: Hit by Ransomware? The First Hours, Step by Step →
Where
Romania and the rest of Europe, including outside the EU. We are based in Romania, which is also where the response line is answered.
When
Around the clock, every day. The line has run free since the company started, and answering it is how the company started.
In which language
Romanian or English. You will not be handed to a call centre in another time zone — we respond ourselves.
Not in an incident? Many ransomware incidents exploit gaps that could have been found before the attack, and the same ones turn up repeatedly. How managed ransomware prevention closes them →
Asked before the call
Questions we get.
- Who should I call after a ransomware attack?
- In roughly this order: an incident-response provider who can contain it, your cyber-insurer (many policies require prompt notice and must approve responders), your own legal counsel, and your national authority if you are in scope for NIS2 or the incident involves personal data. If you have no incident-response provider, our line is free and open 24/7.
- Can you help if I am not already a customer?
- Yes. The response line has been free since the company started and you do not need to be a client to use it. We triage with you on the call and help you contain the incident from there.
- Do you provide ransomware incident response in Romania?
- Yes. Stop Ransomware is based in Romania and the response line is answered here, in Romanian or English.
- Can you respond to incidents elsewhere in Europe?
- Yes, across Europe, including countries outside the European Union. Response is remote-first, which is what makes containment possible within minutes of the call rather than after someone travels.
- What should I do before calling you?
- Isolate affected systems from the network immediately. If you can isolate them safely, avoid powering them down before a responder guides you, because you can lose volatile data useful to the investigation. If isolation is not possible and the attack keeps spreading, powering down may become necessary. Do not wipe or reinstall anything, and do not pay, promise or negotiate anything.
Who is behind this
The people who answer the line are the ones who do the work — there is no tier-one filter in front of them.
Our engineers hold industry certifications — CISA, CISSP, OSCP — and have responded to live incidents across healthcare, pharma, technology and industry.
The free emergency line has run since 2024, and we have triaged over 150 incidents on it.
Trusted by
- IDEMIA
- Prisum Healthcare
- Sofmedica
- Romanian Software
- Expand Health
- Simigeria Matei
- Square7
- Unitip Global
- VitalAire
- VersusPharma
The earlier we're in, the more we save.
Free, 24/7, and you do not have to be a client to call.
or write to [email protected]