Incident response · 24/7
Under attack right now? Let's contain it.
Ransomware, encrypted files, a live intrusion or a breach in progress — every minute counts. Call our response line and we'll help you contain it and limit the damage.
Free · 24/7 · Not a client yet? Call anyway — we help first.
Stop Ransomware is a managed security provider based in Romania. We run this line for companies across Romania and the rest of Europe, in Romanian or English, and we respond ourselves — containment and recovery — rather than passing you elsewhere. We do not do forensic investigation or ransom negotiation, and we say so on the call.
While we're getting on the line
Do these first.
- 01
Isolate first
Unplug affected machines from the network and Wi-Fi. If you can isolate them safely, avoid powering them down before a responder guides you — you can lose volatile data useful to the investigation. If isolation is not possible and the attack keeps spreading, powering down may become necessary. Do not wipe or reinstall anything.
- 02
Don't pay yet
Paying rarely returns your data cleanly, and it funds the next attack. There are almost always better options — talk to us before you decide anything.
- 03
Preserve everything
Leave ransom notes, logs and affected systems exactly as they are. They matter for recovery, your cyber-insurance and any report you have to file.
- 04
Call us
The sooner we're involved, the more we can save. We'll guide containment with you on the call and mobilize from there.
Have a minute while the call connects? The long version: Hit by Ransomware? The First Hours, Step by Step →
Being pushed to decide on payment right now? Should You Pay the Ransom? A Decision Framework →
When you call
What happens next.
- We triage with you immediately — what's hit, how far it's spread, what to isolate first.
- We work to contain it and stop the spread before it reaches more systems.
- We move toward recovery from clean backups — without paying a ransom wherever we can avoid it.
- You get a clear written account afterwards, for your records, insurer and any authority.
If you're in scope for NIS2, a second clock is already running. The early warning to your national authority is due within 24 hours of becoming aware of a significant incident — separate from, and usually sooner than, anything your insurer needs. What to report, to whom, and when →